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FAQ for duplication & printing services

Frequently Asked Questions

Artwork - CDs are reflective silver, not ‘paper’ white. How may this affect the label print?

Artwork - How will you proof our Artwork ?

Artwork - I’m producing a label design for a CD or DVD. What are the considerations ?

Artwork - To save time can we FTP or Email artwork to you for film output?

Artwork - What type of artwork files can I send for film output?

Legal - My duplication job contains content owned by another company. Could I be breaking any copyright or licensing laws?

Service - How long will it take to do my order?

Service - I'm on a really tight deadline for my CDs or DVDs. What can I do to expedite my order ?

Service - What’s our minimum quantity?

Service - Where are Sabre ?

Service - Who should our cheque be made payable to?

Service - You've quoted me for 5 colours, but I only want to use 4 - Why ?

Tech - Paper Label

Tech - Thermal Print

Tech - Ink Jet Print

Tech - Screen Print

Tech - Litho Print

Tech - Do we use ‘Re-Writable’ CD-RWs?

Tech - I need my CDs to work on a Mac and a PC. Does present a problem ?

Tech - Is a DVD-RAM disk acceptable as a master for a DVD-ROM or DVD-Video?

Tech - Virus Checking - What are your procedures ?

Tech - What is the difference between Recordable and ‘Pressed’ CDs or DVDs?

Tech - Why is a Master recorded using ‘Packet’ format NOT suitable as a master ?

Glossary - Artwork

Glossary - C M Y K

Glossary - DLT Tape

Glossary - Film

Glossary - Format

Glossary - Glass Master

Glossary - ISO 9660

Glossary - Master

Glossary -Type Clearance

Glossary - Spot Colour

 

Artwork - CDs are reflective silver, not ‘paper’ white. How may this affect the label print?

When printing CMYK onto CDs we generally recommend that you specify a white base print for a more accurate colour reproduction. Some clients specify a CMYK print without a white base to get a slightly ‘metallic’ finish. When we quote for 4 colour / CMYK jobs we include the cost of a white base. If you are planning a spot colour design that uses a tint, a white base print gives improved contrast. Not specifying a white base may result in a ‘washed out’ look. Each design will print differently, and it is difficult to know how a specific design will print in advance. If you are concerned about colour reproduction specifying a white base print will help.

Artwork - How will you proof our Artwork ?

Before running films or starting your order we will produce a PDF proof that we will email to you to sign off.

Artwork - I’m producing a label design for a CD or DVD. What are the considerations ?

We print CDs & DVDs using a screen printing process, and this dictates the quality of print achievable. The quality of our print is directly related to the quality of artwork we receive from our clients. Most designs will print fine, but for best results try to avoid ‘graduated tints’. For example, a solid colour fading out to nothing may print with a distinct ‘band’ between light & dark. Consider also that tints will be printed on 'silver' unless you specify a white base as an extra colour. Large area's of solid colour can be a issue when printing CMYK. If your design is colour critical it may be best to print blocks of specific PMS colour as an extra colour combined with CMYK. When quoting on 4 colour / full colour work we include the cost of printing a white base, as this gives the best results.

Artwork - To save time can we FTP or Email artwork to you for film output?

Yes, Before sending double check your artwork against our relevant print guidelines. Please email artwork up to 3Mb to our usual email address ( info@mediacopy.co.uk ) For files larger than 3mb we recommend the free www.mailbigfile.com service which lets you send single large files up to 100Mb.

Artwork - What type of artwork files can I send for film output?

Most Mac based artwork should be OK. Ideally please send Mac Quark or Illustrator files. If your design is made up in Freehand, Coral Draw or Page Maker we recommend that you convert it to an EPS file with 'fonts to outline'. Alternatively send an uncompressed PDF with fonts set to outline. Double check that the number of colours used in your artwork matches the number of colours we are printing for you, and see our print spec's for technical details. Our repro process requires that we import your files into Illustrator.

Legal - My duplication job contains content owned by another company. Could I be breaking any copyright or licensing laws?

Yes. Before having your CD reproduced you should be absolutely sure that you are not breaking any copyright law or licensing agreement. If you are unsure: For music contact the M.C.P.S. – t. 0208 769 4400. This is the organisation that looks after copyright and licensing for the music industry. Most music publishers and artists are affiliated to them. If you have another company’s software on your CD you should get written consent from them before reproducing it. Even ‘free’ software will have a licence that determines how it can be distributed. We draw your attention to section 2 of our terms and conditions, and may ask you to sign a copyright indemnity.

Service - How long will it take to do my order?

Duplicated, unlabelled CD-Rs & DVD-Rs are also mostly done on a ‘Next Day’ basis. Litho, Screen or digitally printed & duplicated CD-Rs & DVD-Rs usually take 3-4 days from artwork OK. Pressed CDs and DVDs usually take about 1½ weeks, extending to 2 weeks in the run up to Christmas from artwork OK. Audio Cassettes and Video's usually take about a week. To minimise turnaround times double-check your artwork or films against our appropriate spec. Most jobs are delayed because of artwork problems. Double check EPS or PDF artwork files have fonts set to 'outline'. Most diskette jobs are done on a ‘Next Day’ basis.

Service - I'm on a really tight deadline for my CDs or DVDs. What can I do to expedite my order ?

Use Pre Printed recordable media. Because we screen print CD-Rs & DVD-Rs before we duplicate them, we can print your CDs in advance and duplicate them as soon as your master is signed off. Our High-speed duplication equipment means that you can usually get your bulk CDs back ‘Next Day’.

Service - What’s our minimum quantity?

We will duplicate from 1 upwards. We can digitally print or paper label 20 and up while our screen printing options start at 50 units – including full colour CMYK print.

Service - Where are Sabre ?

We are in a small village in Shropshire, between Shrewsbury & Stafford. While many of our clients are London based, the use of electronic communication and ‘next day’ delivery services mean that our physical location is unlikely to be an issue.

Service - Who should our cheque be made payable to?

Cheques should be payable to: Sabre Software Development Ltd and sent to 28 Shrewsbury Road, Edgmond, Shropshire, England, TF10 8HU.

Service - You've quoted me for 5 colours, but I only want to use 4 - Why ?

Because most CMYK designs print best with a white base, we include the cost for this when quoting. The white base is the 5th colour. If you don’t need a white base print please note it on your order.

Tech - Paper Label

These are printed and applied to Recordable media, generally by hand. A quick and easy solution, but lacking in 'presentation'.

Tech - Thermal Print

Allows a Black print directly onto the face of a CD. Often limited to plain text and low resolution, but may allow for simple logos. A colour option is under development but is currently subject to reliability issues.

Tech - Ink Jet Print

Gives a full colour print on to Recordable media in small volumes with a special inkjet printer. Perfect for full colour print runs in small volumes. Our 'Water Shield' media gives you a photo quality finish and is moisture resistant.

Tech - Screen Print

The printing method used to commercially print CDs and DVDs. If you've purchased Music or Software on CD or DVD it's as likely as not been screen-printed. Minimum order quantities vary between duplication companies, ours being 50 units. Screen Printing needs film artwork from which printing screens are produced and is available from 1 colour to full colour CMYK. Screen printing is best suited to single or 'spot' colour designs.

Tech - Litho Print

Litho Print. The highest resolution printing process available CDs or DVDs in full colour. Now available for your CD and DVD Recordable media orders. Great results when printing high resolution photographs and fine skin tones. A Litho printed disk is identifiable by its very smooth printed surface. Film artwork is used to produce printing plates.

Tech - Do we use ‘Re-Writable’ CD-RWs?

No, all our CD-Rs are standard write once media. We do not offer a CD-RW duplication service.

Tech - I need my CDs to work on a Mac and a PC. Does present a problem ?

No. The content of your CDs does not affect the price or turn around. Our only concern regarding your content is that it does not infringe any copyright or licensing agreements.

Tech - Is a DVD-RAM disk acceptable as a master for a DVD-ROM or DVD-Video?

No. You will need to supply either a DVD-R master or for pressed DVDs we also accept a correctly formatted DLT tape.

Tech - Virus Checking - What are your procedures ?

As a courtesy we Virus check masters prior to duplication. However we advise clients to satisfy themselves that duplicated media is Virus free prior to onward shipment or internal use. Due to the ever changing nature of viruses, we can not guarantee absolutely that disks are virus free. See the page @ About Us > Terms & Conditions for full details on our Anti Virus Policy

Tech - What is the difference between Recordable and ‘Pressed’ CDs or DVDs?

The best analogy is to think of Recordables (-Rs) as blank Audio Cassettes. You buy blanks and then record data (music) onto them later. ‘Pressed’ CDs or DVDs are like records, in that a record is manufactured with the data (music) imprinted on it. The common link between CD-Rs and Pressed CDs is that once they are written or pressed, there is no going back. If your master is not correct we can not re-record.

Tech - Why is a Master recorded using ‘Packet’ format NOT suitable as a master ?

The ‘packet’ CD format is used with CD-RW media. CD masters recorded in packet format are not acceptable. If you are creating a master for duplication on a CD-RW drive ensure that a recognised CD format is selected in the settings. Acceptable formats include ISO 9660, CD-XA, Mac HFS & Hybrid Mac / PC. See CD ROM > Mastering Hints and Tips page for more details.

Glossary - Artwork

Your design(s) which we are to print. The inclusive unit costs in our quotes are based on you providing us with digital artwork to the specifications detailed in our artwork guidelines on this site. We produce Films or digital print files from your artwork once a pdf visual has been OK'd by you. We aim to email you a pdf visual within 1/2 a day of receiving your artwork files. 25,Glossary – Bleed"

Glossary - C M Y K

Cyan Magenta Yellow Black. These colours when combined can produce full colour print.

Glossary - DLT Tape

A type of 'Master' for mass produced DVDs. Usually created by your authoring house to a set specification.

Glossary - Film

Used to create printing screens or plates via a photographic process. Film is a clear acetate which is printed in black by a high resolution image setting machine, from an artwork file. A film 'set' consists of 1 film per colour used in the design. A CD printed in 2 colour needs a film set consisting of 2 individual films, 1 per colour.

Glossary - Format

Describes how data on a storage medium is organised. The same data can be arranged in different ways depending on the target computer or player. Many media types can have lots of formats Example: A CD-R can be recorded in a whole range of formats depending on the final application. Audio CDs have a different format to Data CDs. Some formats may not be suitable for commercial duplication, notably the 'Packet' CD-RW format.

Glossary - Glass Master

A Glass Master is created as part of the mass manufacture process when producing CD-ROMs and DVDs. Not required for short run CD-R or DVD-R based duplication. The cost for Glass Mastering is included in our unit cost.

Glossary - ISO 9660

A CD data format which will work on a wide range of computers.

Glossary - Master

The source medium that you as a client would give us to make copies from. Master's often have to be in a specific format. Please see our master specifications for technical details.

Glossary -Type Clearance

"Type Clearance" is the gap between your foreground images or type and the edge of the page. If images or type are too close to the edge there is a chance of them being 'clipped' during the cutting process. Observing our type clearance guideline means that we can guillotine your pages to the correct size without risk of cutting into important text or images.

Glossary - Spot Colour

A term used to describe printing individual colours. Useful when noting the difference between 4 colour (Full Colour) CMYK jobs and jobs using 4 specific (Spot) colours.

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